FAQ
Shopping Information
How much does Shipping cost?
We currently offer Free International Shipping on all orders over $100!
What exactly happens after ordering?
Order verification, tailoring, quality check and packaging. All orders are sent from Australia, UK or USA within 12 business hours after the order is placed. Depending on the national post office from the country which processes the orders it may take an additional 2 – 4 days.
How long will delivery take?
After processing and leaving the warehouse, items usually take between 1 and 3 business days to arrive at their destination within USA, Canada and Australia but can take longer from time to time. Our longer shipping times mean that your products are made to order in order to reduce waste in our world and allow us to keep our prices lower than brand name competitors. For all other countries, international delivery usually takes about 10 – 20 business days.
Where do you ship to?
We deliver to Australia, USA and UK wide and we normally have special discounts or even free delivery within these countries.
I ordered 2+ items, but only received one so far?
We strive to pass on the best possible pricing to our valued customers. Because of this, many of our products are made to order and some of our products will arrive from different warehouses. Please wait a little longer, the rest of your shipment will arrive soon.
How long do I have to return an order?
We always strive to do all we can to make sure our customers are happy with our products. In the event you would like to make a return, however, please note our return policy:
– You have 10 days to request a refund, exchange or store credit from the time your item(s) arrive
– A 15% restocking fee will be applied to all approved refunds
– Refunds are only approved if the item does not match the description on our website or arrives defective.
– Please email us at hello@joynwell.com for shipping instructions
– You may be responsible for shipping costs for the refund or exchange.
Defective Items
All of our items are carefully inspected before being packaged and shipped. If, however, your items arrive damaged in transit please email us as soon as possible at hello@joynwell.com
-You have 10 days from the to request a refund if your item(s) arrive defective
– JoYnWell will not be liable for any damaged items that have been used or if the damage is noticed past the 10-day mark.
Payment Information
What are my payment options?
We accept Visa Debit, Visa Credit, MasterCard, American Express, PayPal, Afterpay and lululemon Gift Cards. Please note: we do not accept credit card gift cards. All orders are subject to review.
I really love your products, am I able to write a review?
We always like to hear what you think about our products so we can improve. You can fill the form on the Contact Us page or email us at admin@joynwell.com and we will get back to you as soon as we can.
I would like to change or cancel my order, can I do that?
Once your order has been placed, we have a small window of 2-6 hours that we are able to make any changes on it for you. Once we have processed your order and it’s been picked ub by a courier we are unable to make any changes to it.
What currency is the website in?
Prices on joynwell.com are in Australian dollars ($AUD) and American dollars ($USD). The prices should be automatically shown in the country you are based on your geolocation.
Tax & Duties
JoYnWell is not responsible for any import duties or taxes. Depending on the buyer’s location there may be import duties and or taxes imposed by your government, especially if you live outside of the USA, UK and Australia.
Can I get a tax invoice for my order?
Your order confirmation email acts as your tax invoice for tax returns and other official purposes. Your email includes the prices of our products, our ABN and the fact that it can be used as a tax invoice on the ‘statement’ page.