FAQ

We created "Joy'n'Well" as a creative and meaningful brand. Our company specialises in designing and manufacturing premium quality and eco-friendly yoga, sports, and outdoor accessories. 

You can reach our customer support team by emailing hello@joynwell.com, or using the Contact Us form on our website. Our dedicated team will assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

We offer a 14-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item. Return shipping costs are the customer's responsibility.

Delivery on available stock variations is FREE for the USA, UK and Australia. 

If you are in Belgium, Canada, France, Germany, Ireland, Italy, Mexico, the Netherlands, Spain, Sweden, or the United Arab Emirates (UAE), - click on your country link to see the available variations and purchase directly from our Amazon store in your region.
Please contact us for a quote for to any other country. We may offer Free International Shipping on small bulk orders over 4 items.

Order verification, tailoring, quality check and packaging. All orders are sent from Australia, UK or USA within 12 business hours after the order is placed. Depending on the national post office from the country which processes the orders it may take an additional 2 – 4 days.

After processing and leaving the warehouse, items usually take between 1 and 3 business days to arrive at their destination within USA, Canada and Australia but can take longer from time to time. Our longer shipping times mean that your products are made to order in order to reduce waste in our world and allow us to keep our prices lower than brand name competitors. For all other countries, international delivery usually takes about 10 – 20 business days.

We strive to pass on the best possible pricing to our valued customers. Because of this, many of our products are made to order and some of our products will arrive from different warehouses. Please wait a little longer, the rest of your shipment will arrive soon.

We always strive to do all we can to make sure our customers are happy with our products. In the event you would like to make a return, however, please note our return policy:

– You have 10 days to request a refund, exchange or store credit from the time your item(s) arrive

– A 15% restocking fee will be applied to all approved refunds

– Refunds are only approved if the item does not match the description on our website or arrives defective.

– Please email us at hello@joynwell.com for shipping instructions

– You may be responsible for shipping costs for the refund or exchange.

Defective Items

All of our items are carefully inspected before being packaged and shipped. If, however, your items arrive damaged in transit please email us as soon as possible at hello@joynwell.com

-You have 10 days from the to request a refund if your item(s) arrive defective

– Joy'n'Well will not be liable for any damaged items that have been used or if the damage is noticed past the 10-day mark.

We always like to hear what you think about our products so we can improve. We will appreciate if you rate us on Google Review

Once your order has been placed, we have a small window of 2-6 hours that we are able to make any changes on it for you. Once we have processed your order and it has been collected by a shipping courier we are unable to make any changes to it.

Prices on joynwell.com are in Australian dollars ($AUD). The prices should be automatically converted and shown in the country based on your geolocation

JoYnWell is not responsible for any import duties or taxes. Depending on the buyer’s location there may be import duties and or taxes imposed by your government, especially if you live outside of the USA, UK and Australia.

Your order confirmation email acts as your tax invoice for tax returns and other official purposes. Your email includes the prices of our products, our ABN and the fact that it can be used as a tax invoice on the ‘statement’ page.

We appreciate the needs of various organisations and accommodate payment terms accordingly. Schools, universities, and government organisations are welcomed to submit purchase orders on account. For corporate clients, fitness and health clubs, and other businesses, payment is kindly required before items are shipped.

For our established customers who frequently place large orders, we can offer the possibility of net payment terms. If you fall into this category, we'll send you a Credit Application form. Just complete and return it with your order, and we'll take care of the rest. 

We always like to hear what you think about our products so we can improve. We will appreciate if you rate us on Google Review

Once your order has been placed, we have a small window of 2-6 hours that we are able to make any changes on it for you. Once we have processed your order and it has been collected by a shipping courier we are unable to make any changes to it.

Wholesale customers with large bulky orders may contact us for potentially more economical shipping options.

We handle international orders on a case-by-case basis. Please reach out to us for a custom quote if you wish to ship products outside of Australia, the United States, the United Kingdom, Belgium, Canada, France, Germany, Ireland, Italy, Mexico, Netherlands, Poland, Spain, Sweden, Turkey, and the United Arab Emirates. We aim to respond with the shipping quote within 1- business day.